How We Collect SMS Consent
Rove Mode is an indoor cycling studio. We send transactional SMS messages to riders who explicitly opt in. These messages are used for booked class reminders and related service updates such as confirmations, schedule changes, cancellations, and waitlist movement. This page publicly documents our opt-in process for review by communication providers.
Opt-In Collection Points
1. Account Signup (Waitlist Application)
When new users submit their waitlist application at app.gorovemode.com, they are presented with an unchecked SMS consent checkbox alongside the phone number field:
This checkbox is not pre-checked. SMS consent is not required to create an account. The consent choice is recorded in our database with a timestamp and source identifier.
2. Notification Settings
After account approval, users can manage their SMS consent at any time from Settings → Notification Settings. The SMS consent toggle includes the same disclosure language. Enabling or disabling SMS consent is recorded with a timestamp. Revoking consent immediately disables all SMS notification categories.
3. Phone Number Source
Phone numbers are collected during the waitlist application and may also be synced from the user's verified Clerk authentication account. Only verified phone numbers are used for SMS delivery.
SMS Message Types
Users who opt in may receive the following types of SMS messages:
Class Reminders
Sent 30 minutes before a booked class. Users can disable this category individually while keeping other SMS active.
Example: "Rove Mode: Reminder — you're booked for Ride on Apr 3 at 6:00 PM. Reply C to confirm. HELP for help. STOP to opt out."
Signup Confirmations
Sent when a user signs up for a class. Can be disabled individually.
Example: "Rove Mode: You're confirmed for Ride on Apr 3 at 6:00 PM, Bike 7. HELP for help. STOP to opt out."
Service Updates
Schedule changes, cancellations, and waitlist movement notifications.
Example: "Rove Mode: Your Apr 3 6:00 PM Ride was canceled. Rebook in the app. HELP for help. STOP to opt out."
Approximate volume: Message frequency varies based on class activity. Typical users receive 2-6 messages per month.
How to Opt Out
Reply STOP
Reply STOP to any SMS from Rove Mode to immediately unsubscribe from all text messages. You will receive a confirmation message and no further texts will be sent.
Account Settings
Log in to your Rove Mode account and navigate to Settings → Notification Settings to revoke SMS consent or disable individual SMS categories.
Reply HELP
Reply HELP to any message for assistance. You can also contact us at info@gorovemode.com for support.
Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Rove Mode does not charge for SMS messages.
Other Communications
Transactional Emails
Receipts, booking confirmations, and account alerts are sent via email as part of normal service operation. Individual categories can be managed in Notification Settings.
Push Notifications
Push notifications are controlled through your browser or device settings and are separate from SMS consent.
Your Rights
You can request access, correction, or deletion of your data by contacting info@gorovemode.com.
For complete details, review our Privacy Policy and Terms of Service.
Questions about your consent? Contact us